Privacy Policy

Last updated and effective: March 6, 2026

1. Introduction

Welcome to GetMatches.ai. By accessing or using our website, applications, or any related services (collectively, the "Service"), you agree to the collection and use of information in accordance with this Privacy Policy. Please read it carefully before using our Service.

GetMatches.ai ("we," "us," or "our") is an independently operated service. We are committed to protecting your privacy and handling your data transparently and securely.

2. Information We Collect

2.1 Information You Provide Directly

Account Information:

Email address

Payment Information:

Name
Payment details (processed and stored securely by our payment processor)
Billing address
Transaction history

Uploaded Content:

Dataset images you upload for AI model training (deleted within 30 days)
Reference images you upload for image generation (stored with generated images)
Metadata associated with uploaded images

AI Models:

Custom AI models trained on your uploaded images

Generated Content:

AI-generated images created using our Service

Profile Review Screenshots:

Dating profile screenshots you upload for AI analysis are not stored on our servers
Screenshots are sent to our AI infrastructure provider for real-time analysis and may be subject to their data retention policies
No account is required to use the profile review feature
If you choose to enter your email to receive your full review results, that email address is stored to deliver the results and, if you opt in, to send you dating tips. You can unsubscribe at any time.

Grooming Check Selfies:

Selfies you upload for grooming analysis are sent to our AI infrastructure provider with zero data retention (not stored by the AI provider)
AI-generated grooming improvement images are stored on our servers and tied to your account
Grooming analysis results (text feedback) are stored in your account

2.2 Information Collected Automatically

When you use our Service, we automatically collect:

Usage information (pages viewed, features accessed, time spent)
Device information (IP address, browser type, operating system)
Technical data (screen resolution, language preferences)
Cookies and similar tracking technologies

3. How We Use Your Information

3.1 Service Delivery

Creating and managing your account
Training your personal AI model using only your uploaded images for your exclusive use
Generating AI images according to your requests using your personal model
Storing and displaying your generated images in your gallery
Processing payments and managing subscriptions
Providing customer support and responding to inquiries

Important:

We do NOT use your uploaded images or your custom AI model to train, improve, or develop our base AI models or services. Your data is used exclusively to provide the Service to you.

3.2 Service Improvement

Analyzing anonymized usage patterns to improve features and user experience
Developing new features and functionalities
Improving our platform performance and infrastructure

We do NOT use customer images, custom models, or generated content to train or improve our AI models.

3.3 Communication

Sending transactional emails (account confirmations, password resets, receipts)
Notifying you about service changes or security alerts
Sending marketing communications only if you have explicitly opted in (e.g. by checking the opt-in box on the profile review page or during registration). You can unsubscribe at any time via any marketing email.

3.4 Security and Compliance

Detecting and preventing fraud, abuse, or security incidents
Enforcing our Terms of Service
Complying with legal obligations
Protecting our rights and safety, and that of our users

4. How We Share Your Information

We do not sell, rent, or trade your personal information.

4.1 Service Providers

We share information with trusted third-party service providers who help us operate the Service:

Clerk (Authentication):

Manages user authentication and account security

Stripe (Payment Processing):

Processes subscription payments securely (we do not store payment card details ourselves)

Vercel (Hosting):

Hosts our web application and API infrastructure

Meta Platforms (Advertising):

Advertising measurement and conversion attribution via Meta Pixel and Conversions API

Google (Analytics):

Website analytics to understand how visitors use our site. Data is anonymized and only collected with your consent.

Additional Service Providers:

Cloud storage providers - Secure file storage
Database providers - User account and subscription data storage
AI infrastructure providers - AI model training and image generation processing

These providers are contractually obligated to protect your data and use it only for the purposes we specify. They act as data processors under our instruction and do not use your data for their own purposes.

4.2 Legal Requirements

We may disclose your information if required by law, in response to valid legal processes (subpoenas, court orders), or to protect our rights and safety.

4.3 Business Transfers

If GetMatches.ai is involved in a merger, acquisition, or sale of assets, your information may be transferred. We will notify you before your information becomes subject to a different privacy policy.

5. Data Storage and Security

5.1 Security Measures

We implement reasonable security measures to protect your information:

Encryption of data in transit (TLS/SSL)
Encryption of sensitive data at rest
Regular security assessments and monitoring
Access controls and authentication requirements
Passwordless authentication (no passwords to store or compromise)

Important: No method of transmission or storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

5.2 Data Retention

Dataset Images (For Training):

The photos you upload to train your AI model are automatically deleted within 30 days after upload. This retention period allows us to assist with quality assurance if you experience any issues with your model.

Generated Images & Reference Images:

Stored while access is active; automatically deleted within 60 days after access expires

AI Models:

Deleted within 60 days after access ends

Account Information:

Deleted immediately upon account deletion (except payment records for legal purposes)

Transactional Records:

Retained for 7 years for tax and accounting purposes (transaction data only, not images)

6. Your Privacy Rights

6.1 General Rights (All Users)

Access:

Request a copy of the personal information we hold about you

This includes: account information, generated images, and transaction history

Note: Trained AI models are not portable due to proprietary technology

Correction:

Request correction of inaccurate or incomplete information

Deletion:

Request deletion of your personal information (subject to legal retention requirements)

You can delete your account at any time through your account settings

Data Portability:

Request a copy of your generated images and metadata in a structured format

Note: Trained AI models are not portable due to proprietary technology

Objection & Restriction:

Object to processing of your information for certain purposes or request restriction of processing

Withdraw Consent:

Withdraw consent for processing based on consent (does not affect lawfulness of processing before withdrawal)

6.2 EU/EEA/UK Users (GDPR)

If you are located in the European Union, European Economic Area, or United Kingdom, you have additional rights under GDPR:

Right to lodge a complaint with a supervisory authority
Right to be informed about automated decision-making (we do not engage in this)

Legal Basis for Processing: Contractual necessity, legitimate interests, consent (for marketing), and legal obligations.

6.3 California Users (CCPA/CPRA)

If you are a California resident, you have rights under CCPA/CPRA:

Right to know what personal information we collect, use, and disclose
Right to delete personal information (subject to exceptions)
Right to opt-out of sale (note: we do not sell personal information)
Right to non-discrimination for exercising your rights

6.4 How to Exercise Your Rights

To exercise any of these rights, contact us at:

Email: support@getmatches.ai

Subject Line: "Privacy Rights Request"

We will respond to verified requests within 30 days (or as required by law). We may need to verify your identity before processing certain requests.

7. Cookies and Tracking Technologies

7.1 Types of Cookies We Use

Essential Cookies (Required):

Authentication, session management, security, and service functionality

Analytics Cookies (Optional):

Google Analytics (_ga, _ga_* cookies) to measure website traffic and user behavior in aggregate. Only loaded with your consent.

Marketing Cookies (Optional):

Affiliate tracking to measure referral effectiveness

Advertising Cookies (Optional):

Meta Pixel (_fbp, _fbc cookies) and Google Ads (_gcl_aw, _gcl_au cookies) to measure advertising effectiveness and attribute conversions. We also use Meta's Conversions API and Google Analytics Measurement Protocol to send server-side events for reliable attribution. Personal data sent to Meta is hashed (SHA-256) before transmission. Google Ads uses Consent Mode v2 to respect your cookie preferences.

7.2 Geo-Based Consent

We use automatic jurisdiction detection to determine whether cookie consent is required in your region. In countries with privacy regulations (such as GDPR in the EU/EEA/UK, LGPD in Brazil, PIPEDA in Canada, and others), we show a consent banner before loading optional cookies. In regions without such requirements, optional cookies may load automatically. You can review and update your preferences at any time using the "Cookie Settings" link in our website footer.

7.3 Managing Cookies

You can control cookies through your browser settings or our cookie preferences panel. Most browsers allow you to refuse cookies or delete existing cookies. Note that disabling essential cookies may impair Service functionality.

8. Children's Privacy

Age Restriction: 18+

GetMatches.ai is not intended for individuals under 18. We do not knowingly collect personal information from children under 18.

If you believe your child has provided information to us, contact us immediately at support@getmatches.ai, and we will delete it.

9. International Data Transfers

GetMatches.ai is operated from Switzerland. Your information may be transferred to, stored, and processed in Switzerland or in other countries where our service providers (such as cloud infrastructure providers) operate.

When transferring personal information internationally, we rely on legal mechanisms such as Standard Contractual Clauses (SCCs), adequacy decisions, or your explicit consent.

10. Marketing Communications

We will only send you marketing emails (new features, offers, tips) if you have explicitly opted in during registration or later in your profile settings. You can withdraw consent at any time by unchecking the newsletter option in your profile or clicking "unsubscribe" in any marketing email.

Note: You cannot opt out of essential transactional emails (receipts, password resets, security alerts, etc.).

11. Data Breach Notification

In the event of a data breach affecting your personal information, we will:

Investigate the breach promptly
Take steps to mitigate harm and prevent future breaches
Notify affected users within 72 hours (where required by law)
Notify relevant supervisory authorities as required

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or new features. When we make changes, we will update the "Last Updated" date and notify you for significant changes.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

13. Contact Information

For privacy questions and requests:

Email: support@getmatches.ai

Address: GetMatches, c/o F2BII E-Commerce#608, Hintergoldingerstrasse 30, 8638 Goldingen, Switzerland

Subject Line: "Privacy Inquiry"

Website: https://www.getmatches.ai

14. Acknowledgment

By using GetMatches.ai, you acknowledge that you have read, understood, and consent to the collection, use, and sharing of your information as described in this Privacy Policy.